11 February 2025
At The FirstPort Group, colleagues are encouraged to develop their skills, explore new opportunities, and progress within the business. John’s journey at FirstPort is a perfect example of how dedication, continuous learning and hands-on experience can open the door to new opportunities.
From facilities to Property Manager
John’s career at FirstPort began after he successfully applied for a job in facilities over 19 years ago. The role, based in Luton, allowed him to build relationships with colleagues and manage projects effectively.
After 14 years in facilities, John transitioned to Customer Services – a department which, he says, laid the foundations towards becoming a Property Manager.
“Working in the Customer Services team taught me how to use the systems effectively and handle common issues like billing and maintenance queries. You learn so much in the role, and I was also able to forge relationships that gave me a head start when I became a Property Manager,” John explains.
John then progressed from Customer Services to a Property Manager role in 2023.
Training opportunities
John credits FirstPort’s learning and development opportunities for helping him take the next step in his career. He says: “FirstPort’s industry-accredited property management courses equipped me with the knowledge to make the step towards being a Property Manager. Ultimately, it empowered me and gave me the confidence that I can provide the service that our customers should receive.”
For those looking to start or advance their careers in property management, John recommends embracing every opportunity and taking advantage of any training that is available. He adds: “Don’t be afraid to move beyond your comfort zone. With the right mindset, the possibilities are endless.”
Are you ready to start your career at FirstPort?
If you are inspired by John’s story and would like to explore a career at FirstPort, head over to the FirstPort careers page or contact careers@firstport.co.uk.
