23 November 2020
Updated: 20th January, 2025
There are few things as important as the place you call home. We’re proud to care for your homes, and so we wanted to share with you what we do as your property manager.
The Property Management Explained series
We’ve created ‘Property Management Explained’, a series of videos to help you understand how we look after the communal areas you share with your neighbours.
In our first topic, we want to tell you about how we take care of your home. Watch the video below to find out more.
We’re FirstPort, your property management company
Our job is to keep the areas you share with your neighbours safe, clean, comfortable and in great condition, which helps to protect the value of your property too.
We’ve been doing this for more than 40 years and our property management teams, whether visiting or based at your development, are here to go the extra mile to make sure you and your neighbours can sit back, relax and enjoy your homes.
We take the chores off your hands
We make sure your communal areas are looked after and kept clean and tidy. From replacing light bulbs in the corridors to making sure the gardens are planted and watered, we handle all the day-to-day maintenance around your property.
We take care of the bigger tasks too
We handle the everyday jobs, but we also make sure the big repairs get sorted too. If the lifts need refurbishing or replacing, a storm has damaged the roof, or the building needs a fresh coat of paint, we’ll get it sorted.
That means you don’t need to worry about finding the best person for the job, getting multiple quotes, or figuring out how to split the bill with your neighbours. We organise it all for you.
We look to solve problems before they cause you any trouble.
Our Property Managers are always on the lookout for things that need improving when they’re at your development – they want to try and spot things that need fixing before you even notice them.
But if something’s not quite right, just let us know and we’ll be around to sort it as soon as we can.
We’ve got a network of approved experts to help you
Usually, bigger jobs need specialists to carry them out. So, we’ve brought together a network of experts, each approved by us with the right credentials to do the job safely and professionally.
So, if a tree is threatening the building’s foundations or there’s a technical problem with the lift, one of our Property or Development Managers will get the ball rolling, and make sure the right specialist for the job is there to fix it.
If there’s an emergency, we’ll do all we can to help you
If something goes wrong, we do everything we can to get the problem sorted, and to keep you comfortable while we’re sorting it.
We bring people together
We don’t just look after the bricks and mortar; our on-site teams help to build communities too. You can get involved as much or as little as you like.
This might just mean our Property or Development Manager will encourage you and your neighbours to participate in the decisions that need to be made about your home, like which colour we should paint the walls in the hallway.
And where we have on-site teams, they might organise activities like fish & chip supper on a Friday or a garden party in the summer for you to enjoy being part of your community.
We’re all Property Managers
Our Property Managers may be the ones on the ground, but they are supported by specialist support teams, including Health and Safety, Accounting, Surveying, Human Resources and in-house legal expertise.
Whether they’re taking your calls at head office or looking after our IT, everyone at FirstPort is a Property Manager – no matter what team they’re in, our priority is looking after your home.
We’re committed to putting your safety first
The health and safety of our customers is our number one priority. We’re the only property management businesses in the UK to receive a five-star rating from the British Safety Council in every audit since 2016.
