21 August 2024
FirstPort’s George Mortley has managed premier residential real estate in London for the past seven years – and his dedication to collaborating with Resident Directors and clients ensures these properties are maintained to the highest standards.
Learn more about George’s role as a Regional Manager and how his team is supporting Directors of resident-managed developments through the current industry challenges.
Can you tell me about your career in property management?
I began my career in property management in 2016 as an Assistant Property Manager, overseeing a central London portfolio of prime properties. In 2018, I progressed to Property Manager and this year I became a Regional Manager, with a portfolio covering a range of heritage properties in both London and North Surrey. In the London area, I look after a range of resident-managed developments as well as several larger schemes on the outskirts.
What does a typical day look like in your job?
A typical day starts with checking for any overnight emergencies or urgent messages from customers. After addressing immediate issues, I will manage the planned tasks, including reviewing and raising contract orders and providing updates to homeowners. Daily tasks also include monitoring budgets and accounts, responding to incoming queries, and coordinating my team. Four out of five days often begin reactively, which certainly keeps things dynamic and engaging!
What is your experience of working with RMCs/RTMs?
My experience working for resident-managed developments in London has helped me to understand and be ready for common issues that can occur in heritage buildings. Because of this, I know the importance of sourcing the right trusted contractors for repairs. Over the years, I’ve also developed a solid knowledge of building construction, which often helps when explaining any works required to our Resident Directors.
Having a lot of exposure to working with a range of contractors, people and properties has been invaluable to my work with RMCs. Each resident-managed development is unique, with some Directors preferring detailed updates and others opting for a more laid-back approach – and I will always make sure that our approach caters to their preferences.
How would you describe the RMC landscape in London – does it differ from other areas?
London’s RMC landscape is distinct due to its high-end properties and the associated expectations for top-tier service. We often have senior professionals who serve as RMC Directors who need detailed information to make informed decisions. The challenges and issues also differ from building to building, with new buildings often facing more technical problems and heritage buildings experiencing wear and tear. Our role as property managers is to ensure we give our Directors the best recommendations so they make the right informed decisions for the benefit of their developments.
What are the biggest challenges for RMC Directors at the moment?
Health and safety compliance remains to be a significant challenge for Resident Directors, especially in London. Legislation is ever changing and it’s a very fast-moving area. As property managers, we must be proactive by providing important health and safety advice, updated legislation, and making sure that the RMC Directors are fully aware of the risks and what they need to do in order to be compliant.
We have expert support teams in place to provide the latest guidance and we utilise advanced software like Datastation to track compliance and performance. This combination of expertise and technology helps our resident-managed developments stay informed and compliant.
What are the biggest benefits of an RMC appointing a property management company for their development?
Appointing a dedicated property manager allows RMCs to build and maintain strong relationships with someone who understands their specific needs and can easily provide expert advice and guidance on legislation, including around health and safety requirements. It’s important to me that our customers and clients feel they can easily approach us if they have any questions or concerns. Personal interaction, whether through site meetings, calls, or emails, ensures that RMCs feel supported and have a go-to contact for any issues or queries. The presence of a dedicated support team behind the property manager adds depth to the support we provide, enhancing the overall experience.
Are you a Resident Director in London looking for a property management company with the right skills, experience, and professionalism to meet your needs? Please visit our London Residential Real Estate page to find out more.
