17 October 2024
To give you a glimpse of what it’s like working in property management at The FirstPort Group, we spoke with Customer Excellence Manager Rebekah, who plays a crucial role in overseeing our customer support teams.
Rebekah’s journey with us began back in 2021 when she joined The FirstPort Group’s customer support team as a Team Leader, having worked in customer service roles in property management since 2016. Her commitment and expertise were soon recognised, and in March 2022, she was promoted to her current managerial role.
Working in property management
As Customer Excellence Manager, Rebekah is responsible for five teams, based across Birmingham and Exeter. Her role involves more than just handling customer communications – it’s also about fostering growth within her teams and continually improving the way they operate.
Rebekah explains: “Customer Excellence is such a great department to join. It’s a perfect starting point for those who want to learn the business, and it offers real career progression.”
For Rebekah, the ability to create real change is one of the most rewarding aspects of her job. She said: “What I love most about my role is the opportunity to empower our teams. I get to make improvements, implement changes, and actually see the positive impact of those decisions.”
Career progression opportunities
For those interested in a career in property management, Rebekah explains that there is a clear progression structure in place for Property Service Specialist roles.
“The structure allows colleagues to advance through different levels based on their experience and learning – starting from entry-level, moving to experienced, and finally to expert. While the core responsibilities of the role remain consistent, colleagues gain more responsibility at each stage.”
She adds: “Many of those who have followed this progression path have successfully transitioned into new roles within The FirstPort Group, including Property Manager positions. A great example of this is within the Exeter team, where one colleague who started as a Property Service Specialist, has been thriving as a Team Leader for the past year.”
Two other colleagues from Rebekah’s team are currently on the path toward becoming Property Managers, further highlighting the culture of support for growth and professional development at The FirstPort Group.
Explore a career in property management
When asked what she enjoys most about her job, Rebekah highlights the variety and the people she works with. “You can’t ever be bored here,” she says. “While we are a reactive team that handles a range of customer issues, our teams take the time to resolve problems, and there’s a lot of satisfaction in being able to reach a resolution.”
For anyone considering a role at FirstPort, Rebekah encourages them to apply, even if they don’t have prior industry experience. She explained: “It’s absolutely an industry I would recommend.
“With the Property Service Specialist roles, there’s no pressure to know everything beforehand, thanks to our industry-accredited training programme. We give people the skills and knowledge they need to succeed, and we love seeing them progress.”
To explore the career opportunities available at FirstPort, please visit: https://www.firstport.co.uk/careers/
