How can I make a payment?

1. How can I make Direct debit arrangements?

Paying by Direct Debit means that your invoices are paid in line with the terms of your lease or transfer document.

Most leases do not offer the option of monthly payments by Direct Debit, but we will make you aware of how your charges will be collected when you set this up. 

Simply email accountsreceivable@firstport.co.uk with your 11-digit customer reference number to request a Direct Debit to be set up. 

2. How can I make a payment online?

You can make payments on My Home. Either log in to your account or register for a new account.

Access to make a payment

3. Can I make telephone payments by debit or credit card?

You can call our 24-hour automated payment number below, respective to which FirstPort business you need to contact, to arrange payment by credit or debit card. We accept most debit and credit cards and we will be happy to help you.

• FirstPort Retirement Property Services – Tel: 0333 321 4041
• FirstPort Property Services – Tel: 0333 321 4080
• FirstPort Property Services Scotland – Tel: 0333 321 4077

4. Can I make a bank transfer to my developments account?

Please call the numbers below to find out how to pay by bank transfer direct into the bank account for the development.

• FirstPort Retirement Property Services – Tel: 0333 321 4041
• FirstPort Property Services Scotland – Tel: 0333 321 4077
• FirstPort Property Services – Tel: 0333 321 4080

5. Can I pay by cheque?

Please make cheques payable to the relevant FirstPort company name and send to the address quoted on your invoice.

6. How can I make a payment from a non-UK bank account?

If you would like to pay using a non-UK bank account, this can be completed via bank transfer.  You’ll find these details within My Home or on any of your invoices. 

Unfortunately, we cannot set up direct debits or process payments from international cards through My Home.