We understand that there may be circumstances when you’ll need to change your account details, so we aim to make the process as simple and easy as possible for you.
Log into your online account is the easiest way to change your details but if you need additional help, please get in touch with us.
Update your payment details
The service charge is usually paid in advance either once or twice a year, but it depends on your lease or transfer document.
If you would like to switch to Direct Debit, it’s quick and easy to set up through My Home, your online account.
Simply visit My Home to get started.
Paying by Direct Debit means your invoices are paid in line with the terms of your lease or transfer document. We’ll let you know how your charges will be collected when you set this up.
What payment options are available to international customers?
Unfortunately, it is not possible to set up a Direct Debit or make card payments in My Home using a non-UK bank account. However, you can make a payment via bank transfer. Details on how to do this can be found on My Home or any of your invoices.
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