18 July 2017
FirstPort is delighted to announce the acquisition of Pentland Estate Management, which was owned by Linden Homes and is their property management provider. Linden Homes is owned by FTSE 250 construction and housebuilding company Galliford Try and this is the first acquisition since the launch of FirstPort in 2015.
FirstPort Chief Executive, Nigel Howell said: “FirstPort is already the largest residential property services manager in the UK, but complacency is not in our DNA – we are 100% committed to reaching our goal of becoming the UK’s leading residential property manager ‘as judged by others’.
“We have innovative systems and processes in place to achieve this and are progressing well with our employees more engaged than ever and increasingly positive customer feedback being received. As our service and reputation improves, our retention rate strengthens and is currently standing at 97% and despite a stagnant housing market and uncertain economic and political environment, we are seeing record growth as more clients appoint us.
“So it is exciting times and as part of our growth strategy, we are delighted to be bringing Pentland into the mix and welcoming their 12,000 customers to our business. Our mission is to make life easier for our customers: providing a local, trusted and responsive service for residents that delivers not just bricks and mortar – but a place they love to call home. We are looking forward to ensuring both colleagues and customers are able to enjoy the benefits that working for a company with our scale and scope can bring and ensuring we provide the best possible property management service to even more people across the country”
Tom Nicholson, Divisional Chairman at Linden Homes continued: “Linden Homes and Pentland Estate Management have always been committed to delivering a level of service to our customers that we can be proud of. We were determined to ensure that any acquiring party would share these core values. We are therefore delighted that Pentland Estate Management has been acquired by FirstPort and their commitment to continue to provide excellent service to our customers.”
The companies will now be working closely together to ensure a robust and detailed transition plan is in place to aid as smooth a handover as possible for both companies’ staff, clients and customers.
Tom Nicholson, Divisional Chairman at Linden Homes and Nigel Howell, FirstPort Chief Executive
