04 October 2021
We are pleased to announce today that FirstPort has acquired residential property management company, Freemont. We are delighted to welcome Freemont’s 100 employees to the FirstPort group, as well as their customers living in the 5,400 homes Freemont manages.
For Freemont’s customers, clients, and suppliers, this change in ownership does not impact their day-to-day interactions and the same Freemont teams and colleagues will continue to support them.
Both FirstPort and Freemont are committed to delivering excellent customer service and making sure that the homes and communities in Freemont’s care continue to be great places to live.
As part of the FirstPort group, Freemont and their customers will be able to access our in-house specialist teams, as well as benefit from our on-going investment in new digital systems. Over the coming months, we will be working with the Freemont team to help bring these benefits to life for customers and clients.
Nigel Howell, Chief Executive of FirstPort, commented: “I am delighted to welcome Freemont to the FirstPort group. We have been impressed by Freemont and their approach to excellent customer service for both retirement communities and resident managed developments. As an experienced and trusted residential service provider to over 1,000 resident management companies and more than 1,300 retirement developments, FirstPort shares Freemont’s commitment to keeping customers at the heart of what we do. I am looking forward to working with the Freemont team to share our learnings and continue to build on their great work together.”
Kevin Barr, Managing Director of Freemont, commented: “We have come a long way since establishing Freemont in 2014 and we are very proud of the business we have built and the service we provide to our customers. Both Freemont and FirstPort share a passion for taking a customer-first approach, are champions of resident-led management and are committed to making sure the communities in our care continue to be great places to live. Joining the FirstPort group is the next natural step in our journey, which we feel will benefit our customers and clients further, giving us access to new digital services and additional specialist expertise, thereby enhancing what we’re able to offer today.”
