31 October 2024
We’re delighted to announce that The FirstPort Group has been recognised for its continued commitment to improving and strengthening our process systems’ management, with the renewal of our ISO 9001 accreditation.
ISO 9001 is a globally recognised standard for Quality Management Systems. It provides the basis for effective processes to deliver the best possible product or service time after time.
It is designed to help organisations to ensure that they meet the needs of customers and other stakeholders, by providing a framework that helps deliver consistent quality in the provision of services.
As part of the audit, an in-depth review of several key processes that directly impact customer experience were conducted. The audit examined critical areas, including staff training, complaint management, regulatory compliance, and supplier oversight. This evaluation assessed whether our organisation has clear, well-documented processes and procedures in place, and it identified opportunities for continuous improvement.
By applying a risk-based approach, we can consistently refine these processes to boost operational efficiency, ensure compliance with regulatory standards, and ultimately enhance the customer experience.
Kelly Buckley, Head of Data Privacy and Compliance at FirstPort commented: “Achieving ISO 9001 is a testament to everyone’s hard work and dedication. Together, we’re building a culture of quality and continuous improvement, and this certification strengthens our commitment to maintaining high standards in everything we do.
“The ISO 9001 certification is just the beginning. As part of our ongoing journey towards excellence, we will continue refining our processes, listening to our customers, and striving for continuous improvement in all areas of our business.”
