Putting customers in the driving seat at The FirstPort Group
By Cathy Reid, Customer Operations Director at The FirstPort Group Property management is a multifaceted industry characterised by multiple stakeholders and varied lease agreements. Unlike retail, where customer journeys typically…
Effective RMC management: How Resident Directors can utilise expert support and solutions
As a Resident Management Company (RMC) Director, you may be balancing a lot, including making decisions for the benefit of the development, arranging the relevant documentation, keeping the development well…
The latest trends shaping the future of property management
Property management companies like FirstPort must be aware of the latest market trends, from sustainability to a shift towards more resident-managed developments. These trends aren’t just changing how properties are…
Embracing a consumer-led approach in property management
With a growing number of consumer-led property management models, such as resident management companies (RMCs) and right-to-manage (RTM), residents have more say in how their communities are being cared for.…
Why specialist management is essential for complex residential properties
An effective property manager understands that when it comes to managing a portfolio, one size rarely fits all. In-depth specialist knowledge is required to navigate the unique complexities of each…
Keeping pace with the property management evolution
More complex buildings with ever tighter regulations and legislation governing them have led to an increased focus on professionalism within the property management industry. Speaking to Property Week, our Managing…
Building trust in property management
In the world of property management, trust is not just a buzzword; it is the foundation upon which our relationships with customers and clients are built. Speaking in Flat Living…
Resident Management Company (RMC) approach: Serving the ‘London Niche’
Leanne Barker and Craig Covell have a wealth of experience managing London RMC clientele at some of the Capital’s most prestigious developments. In an article originally published in Property Week,…
Building Safety: ‘A bespoke approach to communication with residents is necessary’
Building safety regulations in the UK have undergone a significant transformation in recent years. Property managers, alongside the wider industry, have been tasked with navigating complex statutory changes which guarantee…
How is residential property management changing?
The property management sector is undergoing huge changes as legislation and regulations, and expectations of residential property management companies and customers, develop. Those responsible for buildings must now grapple with…
