Putting customers in the driving seat at The FirstPort Group
By Cathy Reid, Customer Operations Director at The FirstPort Group Property management is a multifaceted industry characterised by multiple stakeholders and varied lease agreements. Unlike retail, where customer journeys typically…
Effective RMC management: How Resident Directors can utilise expert support and solutions
As a Resident Management Company (RMC) Director, you may be balancing a lot, including making decisions for the benefit of the development, arranging the relevant documentation, keeping the development well…
Building trust in property management
In the world of property management, trust is not just a buzzword; it is the foundation upon which our relationships with customers and clients are built. Speaking in Flat Living…
How community can enrich lives on our doorstep and beyond
In an article originally published in News on the Block, we discuss the importance of establishing a true sense of community at resident managed developments. Living in a happy home…
Mobilisation: Laying the foundations for happy homes through expert block management services
As soon as a developer engages with a block property manager, the work begins immediately. This approach ensures that the two parties are aligned to bring the developer’s vision to…
Taking it online: How technology can drive connections between property managers and residents
Our Chief Operating Officer, David Young discusses how technology can drive connections between property managers and residents, and help bring communities together. When managing residential properties, it is important to…
Customers come first for today’s property managers
In an article published on Property Week, FirstPort Business Development Director, Charles Lucas reflects on his three decades in the residential property sector, looking at how the industry has evolved…
Leasehold reform is our sector’s opportunity to bring confidence, clarity and choice to customers
By Nigel Howell, Chief Executive of FirstPort The importance of quality housing and a positive home experience was emphasised by the Government’s parliamentary agenda laid out in May’s Queen’s Speech.…
The FirstPort Way: Our digital roadmap for putting customers first
The world is rapidly changing, and so too are customer expectations. Digital technology has become the driving force behind most of our everyday interactions, whether we realise it or not.…
Supporting our freeholder clients through improved customer experience
By Paul Atkinson, Director of Client Services, FirstPort When working with our freeholder clients we need to be able to demonstrate that customers are happy in their homes and that…
