The FirstPort Way: Our digital roadmap for putting customers first
The world is rapidly changing, and so too are customer expectations. Digital technology has become the driving force behind most of our everyday interactions, whether we realise it or not.…
Supporting our freeholder clients through improved customer experience
By Paul Atkinson, Director of Client Services, FirstPort When working with our freeholder clients we need to be able to demonstrate that customers are happy in their homes and that…
Shaping developments in a post-Covid world
Covid has changed the way many of our residents live their lives, with some changes here to stay. This includes the way residents want to access and engage with their…
Getting things shipshape with Right To Manage Directors at Centre Quay
Centre Quay, a horseshoe-shaped block of 65 apartments nestled next to the marina in Bristol, has been one of our developments for the last four years. The site was previously…
Supporting developers to set resident managed developments up for success
The Government is making significant moves to give homeowners more control of their homes and the areas in which they live, so encouraging residents to get involved in the management…
2021 Resident Director Survey
The beginning of a new era We are in the midst of a significant shake up in the sector, and with new leasehold residential reforms on the horizon, residents can…
Property Predictions for 2021
Property Predictions 2021, by Nigel Howell, Chief Executive, FirstPort The economic and social landscape Economically, 2021 looks set to be a mixed year with big housing transaction volumes in Q1…
Smooth sailing at The Waterways with our RMC partnership
The Waterways is a development in Oxford that’s as unique as it is extensive; with over 400 homes (a mix of houses and apartments), green spaces, a wildlife corridor and…
A day in the life of a Property Manager supporting RMC Directors
The role of a Property Manager is busy and varied; as busy and as varied as the many different types of developments they’re responsible for. No two hours are the…
Creating customer-first communities
The focus on meeting the growing demand for more customer-centric design has never been more important for the residential property sector. In our last article, we explored the relationship between…
