Welcome to My Home

Yes! This free guide has been developed to help you find what you need on My Home.

Click here to access the User Guide

If your registration attempt is unsuccessful, a message will appear that gives you the option to try again or create a case which will be sent to our Property Specialist team. They will investigate the issue and email you back within 72 hours.

Please ensure you are using the correct email, address, and postcode associated with your account, without any spaces at the begining or end.

You’ll find your invoices on the ‘Finance’ page on My Home. Here, you’ll also be able to print and export your invoices.

If you don’t have access rights to view finances, you’ll see a message indicating this when selecting the ‘Finance’ page.

To gain access, the unit owner must update your approval settings.

Please note that tenants do not have access to financial information.

You can ‘raise a new case’ on My Home for any queries you may have.

Go to the ‘Cases’ page and select ‘+ Raise a New Case’.

When raising a case, please provide as much detail as possible about your request.

All your associated properties should appear on the ‘Home’ page under ‘Property Address’ in a drop-down list.

If you don’t see all your associated properties, please raise a case with our customer service team for assistance. When raising a case, please include the account numbers and full address of the properties you require visibility of.