With over 40 years’ experience, we offer a wealth of expertise in residential property services, coupled with a deep understanding of the intricacies of the London real estate market.
Why choose FirstPort to care for your resident managed development?
We care for all kinds of homes throughout London, from city centre apartments and period mansion blocks to historic grade-listed buildings and converted properties. By tailoring our services to meet the specific needs of Right to Manage Companies (RTM) and Resident Management Companies (RMC), we provide Directors with total peace of mind.
Our team consists of leading industry professionals who have an eye for detail, are passionate about what they do, and go the extra mile to deliver for our clients and customers. They are supported by a wealth of specialist in-house expertise unique to the market.
Meet your dedicated team
FirstPort’s new London Residential Real Estate team is led by Victoria, Leanne, and Craig, a senior management team bringing a wealth of knowledge and expertise to ensure the highest standards of management and service for our clients in London.
When you partner with FirstPort London Real Estate Management, we assign a dedicated team to care for your development:
Property Manager
Your Property Manager is your single point of contact and acts as the central hub for all your needs. TPI qualified with at least 2 years’ experience, they will:
- Conduct detailed site visits and promptly manage all necessary repairs and maintenance works.
- Regularly meet with the Board of Directors, build strong relationships with clients and residents, and offer expert advice and support.
- Ensure regular, informative customer communication using your preferred communication channel, supported with 24-hour access via our online customer portal, My Home.
- Provide comprehensive support to meet all health, safety, and fire regulations, ensuring full compliance.
- Partner with accredited contractors that deliver value and quality.
Relationship building is pivotal to our role as Property Managers. Establishing a true partnership with RMC and RTM Directors that’s based on shared and agreed goals instils trust and confidence in residents that their home is in safe hands.
Leanne Barker, Head of Operations
Service Charge Accountant
Your Service Charge Accountant will liaise directly with the Board of Resident Directors to ensure that service charge estimates and final accounts are accurate, transparent and issued on-time. They will prepare financial reporting, advise on service charge and accounts matters and are also available to visit the property by appointment.
Specialist support
To support you as a Resident Director in a challenging and complex environment, we will work with you to provide the following services:
Health and fire safety compliance
Our dedicated Health and Safety team proactively manage and mitigate safety risks, including preparing fire strategies, conducting fire risk assessments, addressing urgent building and fire safety issues, and ensuring that essential certifications are in place.
Resident Directors can feel confident that their buildings meet rigorous safety standards without the complexities of navigating the safety requirements alone.
Each development has its own requirements, and our building safety approach must reflect this. Ultimately, at the centre of everything we do is the need to ensure every voice has the opportunity to be heard.
Fleur Bowen, Health & Safety Director
Diligent procurement
We partner with accredited local and national contractors to ensure the best value and highest quality of work. However, clients may also choose to continue using their trusted contractors. Resident Directors can feel confident that their buildings meet rigorous safety standards without the complexities of navigating the safety requirements alone.
Efficient communication
Our online customer portal, My Home, makes it quick and easy for you to manage your account online, raise repairs, keep you updated on site news and much more. Your Property Manager will be available to discuss any queries you have and keep you updated about news at your development.
Building asset management
With regular inspections and cutting-edge compliance software, we take a proactive approach to keeping key assets like fire alarms, emergency lights and lifts in good working order, protecting the long-term value of the property.
Seamless mobilisation
Our dedicated onboarding team ensures a seamless transition for new developments by conducting thorough due diligence, including HR/TUPE requirements, reviewing policies and expenditure plans for service continuity, and effectively managing communication and engagement with all stakeholders.
Additional support services available to you:
- Surveying and technical services
- Insurance services
- Company Secretarial support
- Resident Director training
- Ground rent collections
- Building safety services
- Site staff payroll solutions
- Sales and lettings services
- Capex and life cycle planning
- Financial diagnostics and audit
- Digital solutions for parcel and key management
Exclusive offer for resident managed developments in London
As an exclusive offer for resident managed developments in London, we are providing half-price management fees for the first year (T&Cs apply).
To take advantage of our introductory offer, and arrange a free, no-obligation assessment of your development, complete the form below and our Operations team will be in touch within one working day:
